Terms & Conditions

The following Terms and Conditions apply for (A) submitting an offer in the UPGRADE MANAGER and (B) booking extra services under ADD-ONS in the hotel indicated in the confirmation email.

Eligibility of participation

  1. By using this pre-arrival service, customer expressly acknowledges that customer has read and understood the Terms and Conditions on this page and hereby accepts the same.

Using the upgrading system

  1. Making an Offer
    1. Customer may only submit one Upgrade Offer per room type.
    2. If a customer’s reservation is for several rooms, the hotel may send different upgrade offer emails.
  2. Acceptance of offer
    1. The hotel reserves the right to upgrade a customer either prior arrival or at the time of check-in. Therefore customer will be informed if successful upgraded:
      a) By receiving an Upgrade Offer acceptance email; or
      b) Being informed by hotel staff at the time of check-in at the hotel.
    2. There will be no new booking confirmation aside from the Upgrade Offer acceptance.
    3. If an upgrade offer is not accepted, original booking details apply and there will be no additional charges.
  3. Booking of extra services/amenities
    1. The extra services bookable under "ADD-ONS" are offered for the price indicated and confirmed instantly.
  4. Price & Payment
    1. The customer agrees to pay the additional price for an upgrade or extra services and is legally bound to complete payment to the hotel.
    2. Payment of the additional upgrade price is at the hotel’s reception at check-in or check-out.
    3. The Upgrade Offer is inclusive of taxes and fees if not otherwise indicated.
    4. The minimum bid price is set by the hotel for the room upgrade and any bid must be equal or above this amount.
  5. Rights of the hotel
    1. It is in the sole discretion of the hotel to decide whether or not to accept a customers’ Upgrade Offer. The hotel will make the upgrade decision regardless of whether or not high category rooms are available or not.
    2. No specific room assignment is guaranteed to customers whose Upgrade Offers were accepted.
  6. Rights of the Customer
    1. Upgrades are strictly non-transferable.
    2. If the original reservation is cancelled or amended, then the upgrade/extra services will automatically be cancelled. The agreed upgrade amount will not be charged to the customer.
    3. If the upgrade/extra services is cancelled by the customer (without any changes to the original reservation), a charge may be applied at the discretion of the hotel. If you wish to understand the hotel’s cancellation policy relating to cancelling room upgrades or extra services please contact the hotel directly.
    4. If the customer makes changes to their reservation after the Upgrade Offer has been accepted the customer will not be entitled to transfer the Upgrade to another stay date and the additional upgrade amount will be forfeited.
    5. The booking conditions from the original reservation such as cancellation policies, extra fees, etc will remain unchanged and will be applicable even if customer’s Upgrade Offer has been accepted.
    6. Your personal information is used for the sole purpose of offering upgrade opportunities prior to the arrival at the hotel.

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